Common questions
Cancel or change your subscription
Subscriptions are managed by Apple. On your iPhone open Settings › your name › Subscriptions, or manage subscriptions online. Cancel at least 24 hours before the end of the current period.
Restore a purchase
Sign in to the App Store with the Apple ID you subscribed with, then open Settings › Restore purchases in Sessions.
Ask for a refund
Purchases go through Apple, so refunds do too. Ask Apple at reportaproblem.apple.com.
Export everything
Open Settings › Export everything. You get one file with your sessions, plans, journal and everything kept on your phone. It never needs a subscription.
Delete your account
Open Settings › Delete everything. Every row and file that belongs to you, and your login, are removed immediately. Can't open the app? Email us from the address on the account and we'll delete it for you.
A new phone
Sign in on the new phone and enter your recovery passphrase to open your data. We can't reset a passphrase: without it, and without your old phone, the data can't be recovered.
Forgot your password
Tap "Forgot password?" when you sign in, and we'll send a reset link to your email address. Your password is separate from your recovery passphrase.
Turn Sessions AI on or off
Open Settings › Sessions AI. Without it, nothing is sent to an AI model, and you add techniques, to-dos and habits yourself.
Write to us
Email support@sessionsai.app. It helps to say which iPhone and iOS version you have and what happened.
Please don't send anything you said in a session. We never need it to help, and we'd rather it stayed with you.
